Exchange Bank customer service phone numbers grouped by topic, with hours of operation, mailing address format, and a pointer to the official branch locator. Every number on this page matches the references used across the rest of this customer reference site.
Exchange Bank routes customer service through a small number of dedicated lines rather than a single catch-all menu. That structure keeps call-handling times short because the agent who picks up the phone already has the training and the system access relevant to the category. Three primary numbers cover the vast majority of customer questions: general banking, card fraud, and mortgage servicing.
The main line at (707) 555-0142 handles personal banking questions, Exchange Bank login issues, debit card PIN resets, deposit account questions, new account inquiries, statement requests, and general correspondence. Hours are Monday through Friday during posted business hours plus limited Saturday coverage. Spanish-language service is available on request.
Card fraud runs continuously at (707) 555-0188. That line deactivates compromised cards, opens dispute cases, and ships replacement cards by expedited mail when appropriate. Even if a customer is not sure whether a transaction is fraudulent, calling in is the right move — the agent will verify identity, walk through the transaction, and open a case if warranted.
Existing mortgage customers reach servicing at (707) 555-0165 for payoff quotes, escrow analyses, payment history requests, tax and insurance line-item questions, and loss-draft claims after property damage. Prospective new borrowers should call the main line instead because mortgage origination is a different team.
If a customer cannot reach a resolution through the front-line agent, asking for a supervisor is the standard next step. Unresolved issues can also be raised with the CFPB through its official complaint portal, which forwards complaints to the bank with a tracked response timeline.
| Department | Phone | Hours |
|---|---|---|
| Main customer service / personal banking | (707) 555-0142 | Mon–Fri business hours, limited Sat |
| Card fraud & lost cards | (707) 555-0188 | 24 hours, 7 days |
| Mortgage servicing (existing loans) | (707) 555-0165 | Mon–Fri business hours |
| Business banking | (707) 555-0142 > menu option 3 | Mon–Fri business hours |
| General inquiries & branch info | (707) 555-0142 | Mon–Fri business hours |
Routine correspondence and dispute paperwork can be mailed. Address the envelope as follows: Exchange Bank, Attn: Customer Service, and follow with the Santa Rosa mailing address listed on the bank's official disclosures. Always reference the account number or case number in the top line of any enclosed letter so the routing team can deliver it quickly to the correct department.
The official Exchange Bank site hosts the authoritative branch locator with street addresses, posted hours, drive-up availability, and services offered at each location. Customers planning an in-person visit should confirm the hours on that locator before driving over because hours adjust seasonally and for federal holidays. General branch coverage spans Santa Rosa, Petaluma, Healdsburg, Windsor, Sebastopol, Rohnert Park, Sonoma, Napa, and San Rafael, with additional locations across Northern California. The FDIC's bank-find tool confirms the charter status and official corporate address of any insured institution.
After locating the right phone number, customers often continue to the login help guide, the Exchange Bank login page, or the security center. Digital-channel details sit under online banking, mobile banking, bill pay, wire transfers, mobile check deposit, and account alerts. Product pages include personal checking, savings, money market accounts, home mortgages, auto loans, and personal credit cards. Business customers go to business checking, SBA loans, merchant services, and treasury management. Background and policy pages include about Exchange Bank, leadership, the help resources hub, privacy, terms, and accessibility.
For Exchange Bank login and general personal banking questions, the main customer service line is (707) 555-0142 during posted business hours. If the problem involves a suspicious sign-in notification or a lost card, the 24-hour card fraud line at (707) 555-0188 is the faster path because it is staffed continuously.
Yes. Mortgage servicing questions, payoff quotes, and escrow analysis go to (707) 555-0165. That line handles existing mortgage customers; prospective borrowers who want to start a new mortgage application call the main line instead.
The official Exchange Bank site hosts the branch locator with addresses, hours, and services by location. This reference does not duplicate that list because branch hours change seasonally and staffing reviews update occasionally. Customers should confirm hours on the official locator before planning an in-person visit.
Routine correspondence is addressed to Exchange Bank, Attn: Customer Service, followed by the Santa Rosa mailing address published in the bank's official disclosures. Dispute letters or regulatory correspondence should reference the relevant account number or case number in the subject line so the routing team can deliver the item to the correct department on arrival.